This episode features Karl Palachuk, founder of Small Biz Thoughts. Karl is on a mission to train IT consultants and Managed Service Providers (MSPs) to be better at the business side of their business. He accomplishes this by writing, speaking, blogging, coaching, and consulting. And that’s just his day job. We talk about the MSP community, the impact of exponential innovation, and his own secrets to massive productivity. If you want to know more about MSPs, how to find them, and how to make them successful, this episode is for you.